Help Center

Answers to common questions. Can't find what you need? Contact us through the Help & Support section in the app.

How do I get into a Meet?

Submit your Interest Form: your city, what you enjoy, and when you're usually free. It's free and no card is needed. When enough people near you want the same kind of Meet, we email you an invitation and you decide whether to join - that decision is the only time you pay, one Meet Credit ($20 on the web, or free when friends you invited show up). After you join, Ontaym picks a safe, public place, organizes the Meet, and emails you the details. You show up. You never have to organize anything.

The date or city I want isn't listed. What now?

Ask for it. Submit the Interest Form with your city, and on any Meet tap "more dates" to flag the date you want. That records your demand, and demand is what makes Ontaym open a Meet: when enough people want the same kind of Meet in the same place, it opens and everyone who asked is emailed. Asking costs nothing and does not commit you to going.

Can I change my username later?

Yes - open Profile, tap your username, and enter a new one (3-20 letters, numbers, or underscores).

How do payments work? Can I cancel?

Meets are paid with Meet Credits, not a subscription: one credit covers one Meet, credits never expire, and a credit is only spent when you accept an invitation. Credits are bought on the web for $20, so there is nothing recurring and nothing to cancel.

If you hold a membership from an earlier plan, it is billed through Freemius, our merchant of record, on the web - manage or cancel it from the Freemius account linked to the email you subscribed with, or write to legal@ontaym.com and we will do it for you. On mobile, cancel through the App Store or Google Play. Cancelling takes effect at the end of the period you have already paid for.

What happens if I cannot make it?

Give up your place as soon as you know, from the Meet page. Someone on the waitlist takes it and the evening still happens. Ontaym keeps a rolling record of late cancellations and no-shows and may limit how many places you can hold if they keep happening - not as a fee, but because the other people planned their evening around your seat.

How do I delete my account?

Open a support request from the Help & Support section using your account's email address and we'll process the deletion within 30 days.